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 EMAIL SIGNUP   |   ABOUT US   |   SHIPPING INFO   |   MORE TRAINS...  

Shipping/Ordering Policies



Thank you for your interest in placing an order with etrainshop.com and the Strasburg Train Shop! Please allow us to explain how our system works:

STANDARD SHIPPING CHARGES
for 48 Continental United States
For orders outside of the Continental US, please see below.
Up to $75.00 ordered -- $7.00 shipping charge
From $75.01 to $150.00 ordered -- $11.00 shipping charge
From $150.01 to $300.00 ordered -- $17.00 shipping charge
From $300.01 to $500.00 ordered -- $23.00 shipping charge
Over $500.00 ordered - $30.00 shipping charge

**Many large items and train sets have additional shipping charges. These items are clearly marked on the order pages.


WHEN CAN I EXPECT MY PACKAGE?
All packages will be shipped via UPS Ground Service or USPS Priority Mail, depending on the weight of the package. We ship Monday through Friday, so all order placed between Friday afternoon and Sunday night will be shipped on Monday or Tuesday. During the week, orders are usually shipped within 24 hours. If your order is shipped via UPS and you have provided us with a correct email address, you will receive a tracking number from UPS the day your order is shipped. If your package was shipped via USPS, you will receive a delivery confirmation number, stating when your order was shipped and delivered. You should expect your package anywhere from 3 - 10 business days after placing your order. REMEMBER: the further away you live from Pennsylvania, the longer your package will take to arrive!!
To see a map of estimated time in transit, please click here.

EXPEDITED SHIPPING
We are happy to ship your order via UPS Rush Delivery Services. You can choose from Overnight, 2-Day and 3-Day guaranteed UPS services for an added charge which is based on the size and weight of your order. To request a quote, please call us at 1-800-450-2920. If you place the online, please IMMEDIATELY afterwards. Our shipping department is open Monday-Friday from 9am-4pm EST. We pride ourselves on shipping your order very quickly, so please do not wait to call if you need your package expedited. We cannot be held responsible for shipping a package "too quickly"!!

PACKING MATERIAL
The Strasburg Train Shop has always been “green”! We do not buy boxes or packing material – everything is recycled from our receiving department or materials that we collect from other local businesses. This helps us to save the environment and cut costs at the same time.
FLAT RATE SHIPPING
A larger item may already be packed in its own master carton. For these items, the cost of the extra shipping stated in the description of the item and the extra charge is added to your cart at checkout. These items are exempt from our standard shipping policy. The value of the rest of your cart is calculated and subject to the standard shipping policy, as they are shipped in a separate box.

HANDLING CHARGE
Some of our larger items require an additional shipping fee. For these items, the cost of the extra shipping stated in the description of the item and the extra charge is added to your cart at checkout. These items are counted towards your cart total and the additional shipping is added.

HAWAII, ALASKA, U.S. TERRITORIES, APO AND FPO
If you place an order to be delivered to Hawaii, Alaska, an APO or FPO address, or US Territory, you will be required to pay exact shipping costs for all orders, regardless of the total cost of the order (our standard shipping costs are the minimum costs that you will pay for an order). These additional shipping amounts will not be reflected in your confirmation email. These orders will be shipped via US Priority Mail or Express Mail, with the option to insure the package...the cost is based on size and weight of the package. Actual postage costs on these orders will be calculated, and we will email you the cost for your approval. No shipments to these addresses will be made without your approval, unless the Priority mail charge is covered by our standard shipping cost. Therefore, it is very important that you include your email address and your phone number so that we can contact you with shipping costs. Please continue to check your email if you place this type of order.

INTERNATIONAL ORDERS: (orders that do not have a US zip code)
If you place an order to be delivered to another country, you will be required to pay exact shipping costs for all orders, regardless of the total cost of the order (our standard shipping costs are the minimum costs that you will pay for an order). These orders will be shipped through the US Postal Service via insured EXPRESS MAIL ONLY...the cost will be based on size and weight of the package. Actual postage costs on these orders is calculated, and we will email you the cost for your approval. No shipments to these addresses will be made without your approval. Therefore, it is very important that you include your email address and your phone number so that we can contact you with shipping costs. Please continue to check your email if you place this type of order. Please note: Upon receipt of your package, you may be required to pay additional customs fees. This is something which we have no control over, nor do we know what these fees may cost. ALSO: Due to a licensing agreement, Thomas and Friends® products cannot be shipped internationally.

RETURN POLICY

  • Returns/exchanges must be made within 30 days of receipt of order - no exceptions!
  • Returns/exchanges may ONLY be made if an item is unopened and in its original condition and packaging.
  • Returns/exchanges must be accompanied by a copy of your original receipt and the return merchandise form sent with your order. You may also make online returns at our retail store.
  • Exchanged merchandise is treated as a new order and is subject to appropriate shipping costs.
  • Please ship all returns/exchanges PREPAID and INSURED to:
Strasburg Train Shop
c/o Choo Choo Barn, Inc.
PO Box 130
Route 741 East
Strasburg PA 17579

REFUSED SHIPMENT/UNDELIVERABLE PACKAGE
If you refuse a package upon arrival or your package is undeliverable due to customer error, we will credit your card less the actual shipping costs (what it cost us to ship the package) or the shipping cost stated on your order, whichever is higher.

WRONG/MISSING MERCHANDISE
If you receive an order that is wrong or incomplete, you must call us immediately at (800) 450-2920. Do not assume that the rest of the order is "on the way"!

PACKAGE DAMAGED UPON RECEIPT
If your order was delivered by UPS and was physically damaged upon receipt, you must notify both our shipping department and UPS immediately. Save all packaging as UPS will need to inspect it as part of the claim. UPS claims must be started by the customer, not the shipper! If your order was delivered by the Postal Service and was physically damaged upon receipt, please call our shipping department immediately.

DEFECTIVE MERCHANDISE
Do not return any defective merchandise without return authorization. Some manufacturers deal directly with the customer concerning warranties - we can direct you accordingly. We do not issue credit for defective merchandise that is returned without prior authorization.

PLEASE READ
When entering your shipping and contact information and your credit card info, please be very careful, and check your information before hitting the "submit" button. We are not responsible for delays due to incomplete or incorrect information. Address corrections that result in an additional charge to Thomas' Trackside Station will be passed along to the customer. The minimum charge for an address correction is $5.00, so please be sure that you provice correct information!

If you have a question about an order, you must CALL us at 800-450-2920 between 9 am and 4 pm (EST), Mon - Fri. Please do not email with corrections or questions concerning your order, as your order may be processed and shipped before we receive the email.

If you do not wish to place an order online, you may call us at (717) 687-0464 Mon - Fri from 9 am to 4 pm EST to place your order over the phone. We only accept Pennsylvania checks. If you do not want to use a credit card you may send a money order.

If you have any questions, please feel free to send us an email, or give us a call at any of the phone numbers below. And thanks for visiting www.etrainshop.com!

Strasburg Train Shop
Located next to the Choo Choo Barn, in the Shops Of Traintown
GPS: 226 Gap Road
Mailing: Route 741 East, Box 130
Strasburg, PA 17579
(717) 687-0464 -or- (800) 450-2920
Fax: (717) 687-6529
Email: stsinfo@choochoobarn.com


Copyright ©2010, Choo Choo Barn, Inc. All rights reserved.
We are not responsible for errors or out-of-stock conditions on any product on this page.
Your comments and questions are always welcome!